We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have updated Amelia to the latest plugin version the "packages" do not work now.
This is affecting my client's business drastically!
When purchasing packages, the sale goes through correctly and the Backend is updated, but the package never appears on the user's profile on the front end.
Please may you send me the previous version of Amelia so that I may roll back a version while this is addressed?
Hi Marko
I have rolled back the version and this has resolved the issue.
Thank you
Hello again,
We are glad to hear that all is fine now. But since we do not have any issues with the packages and latest version of Amelia if you want to resolve the issue on your site we would need a staging site with admin credentials and the latest version installed so that we can test and see the issue.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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