We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How u doing,
I'm kinda new here and testing out the software and ran into an error with the booking form. As I was finishing up the booking, I clicked continue and said " Time Slot Not Available' (error-times.jpg)
Then I realized that I had selected 2:00AM-3:00AM (error-times2.jpg)
I actually thought it was 2:00PM because my default Working hours are set to 12:00-24:00.
help please!
Also in the calendar view, I would like to know if it is possible to disable the times not used in grey. I don't need to see nothing.
Thanks a bunch!
Attached files: error-times.jpg
error-times2.jpg
Hello there,
Thank you for reaching out to us.
First when you do a test booking make sure that you do it from the incognito mode to avoid creating role conflict.
Second work hours of the service depend on that you have set in employee modal in work hours so please check that.
Last check if you have enabled option so that you show booking time slot in customer time zone. Amelia check the time zone that is set on your device and if they are not the same this will show you different time slots.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I don't know what those error times were about but all seems to work now.
You mentioned work incognito mode, I wasn't even aware of that. Is that something I can set in Amelia or it through wordpress?
thanks for your help.
Hello agian,
Glad to hear that all is fine now. No, this is just for your browser you can activate it with shift+ctrl+n.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables