As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi
My licence is due for renewal on 2nd May 2024. I no longer need 3 domains and only need 1. How do I make sure my renewal is just for the Standard Package and NOT the Pro Package?
Hello Dan,
Thanks for reaching out to us.
The best option would be to cancel the current active subscription to avoid renewal of 2nd May. On 2nd May, you buy the package according to your needs from our website. Since now you have Pro package, automatic renewal will be for Pro package, not Standard, and since there is no option to downgrade, you would need to buy a new license.
Kind Regards,
Stefan Petrov
[email protected]
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