I run an in-home care business and we're working towards using the Amelia plug in. However, upon figuring out how to avoid the 30 min buffer between appointments I realized there may be an issue the booking of multiple clients booking the same time blocks as other clients with other employees. When I create test clients and try to book multiple bookings all on the same day but with different clients paired with different employees, the time's book are blocked. Is there a fix for this or am I just missing a setting?
If you have a service with minimum and maximum duration set above 1, and the option "Allow booking below minimum capacity" is enabled in Appointment settings, then the customers will be able to book the same timeslot until the maximum capacity is reached. In other case, if the minimum and maximum capacity is set to 1, then the customers will only have the option to book the timeslot juce once.
The buffer time can be configured to service only, which means that it will be applied to whatever service you configure. You can configure or disable this option in Service settings, when configuring duration and pricing.
I run an in-home care business and we're working towards using the Amelia plug in. However, upon figuring out how to avoid the 30 min buffer between appointments I realized there may be an issue the booking of multiple clients booking the same time blocks as other clients with other employees. When I create test clients and try to book multiple bookings all on the same day but with different clients paired with different employees, the time's book are blocked. Is there a fix for this or am I just missing a setting?
Also, is there a way to turn off the 30 min buffer for clients as I do have 24/7 clients. I thought I had it figured out but I was wrong.
Hello Alex,
Thanks for reaching out to us.
If you have a service with minimum and maximum duration set above 1, and the option "Allow booking below minimum capacity" is enabled in Appointment settings, then the customers will be able to book the same timeslot until the maximum capacity is reached. In other case, if the minimum and maximum capacity is set to 1, then the customers will only have the option to book the timeslot juce once.
The buffer time can be configured to service only, which means that it will be applied to whatever service you configure. You can configure or disable this option in Service settings, when configuring duration and pricing.
Kind Regards,
Stefan Petrov
[email protected]
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