We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3628963
Booking
Closed

Comments

  • Alex Bacon started the conversation
    April 16, 2024 at 11:36am

    I run an in-home care business and we're working towards using the Amelia plug in.  However, upon figuring out how to avoid the 30 min buffer between appointments I realized there may be an issue the booking of multiple clients booking the same time blocks as other clients with other employees.  When I create test clients and try to book multiple bookings all on the same day but with different clients paired with different employees, the time's book are blocked.  Is there a fix for this or am I just missing a setting?

     

  • Alex Bacon replied
    April 16, 2024 at 12:21pm

    Also,  is there a way to turn off the 30 min buffer for clients as I do have 24/7 clients.  I thought I had it figured out but I was wrong. 

  •  867
    Stefan replied
    April 16, 2024 at 1:34pm

    Hello Alex,

    Thanks for reaching out to us.

    If you have a service with minimum and maximum duration set above 1, and the option "Allow booking below minimum capacity" is enabled in Appointment settings, then the customers will be able to book the same timeslot until the maximum capacity is reached. In other case, if the minimum and maximum capacity is set to 1, then the customers will only have the option to book the timeslot juce once.

    The buffer time can be configured to service only, which means that it will be applied to whatever service you configure. You can configure or disable this option in Service settings, when configuring duration and pricing.

    4955616591.png

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables