We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm noticing that in some OS, (especially Windows) the scrolling in the section of overview of packages and services doesn't work. The scrolling affects only the entire page, so the user has to manually drag the internal scrollbar.
That's bad in terms of user experience, let me know if you can simulate this issue and what can we do. I have to say that, for example, with Mac devices and mobile version it works well.
Thanks in advance.
Hello Davide,
Thanks for reaching out to us.
Unfortunately, I'm not able to see the page where i can reproduce this, but i suppose this is happening because of the second slider. There is one slider for the whole page, but as soon as you open a package/service, that window has another slider.
Perhaps, you can add this custom CSS code
Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways.
If you need help with adding custom CSS to the page, please take a look at this article.
Please, let me know if it works and / or provide more details with the URL of page where this happens.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Davide,
Thanks for the additional explanation. Yes, according to your explanation, it looks like it "double slider" issue.
Have you tried this CSS code, already?
Kind Regards,
Stefan Petrov
[email protected]
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Hello Davide,
You are welcome. Yes, this is something that can be "fixed" with custom CSS. Unfortunately, I'm not able to see the page with the booking form. Can you please the URL of the page where the booking form is located?
Kind Regards,
Stefan Petrov
[email protected]
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There's an example
https://shop.sanlucacentromedico.it/reparti-specialistici/cardiologia/
There are several pages like this, each page has a different number of services.
You can check at this link: https://shop.sanlucacentromedico.it/reparti-specialistici/
There's also an english version: https://shop.sanlucacentromedico.it/en/reparti-specialistici/
Tanks
Hello Davide,
Unfortunately, looks like those links are not available now. I understand that you've changed the site to "maintenance" mode.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables