I had mentioned this problem earlier and I have to ask this again, since this issue has increased.

The issue is:

For some bookings (no pattern here), the Google Meet link is not generated, and the Appointment isn't added to the employee's calendar. 

This does NOT happen for all the appointments of this employee/client/employee-client combination.

This was happening only once in a while earlier, but it has now increased to once every few days. The system has therefore become unreliable, and manual intervention is required to ensure that the Google Meet link is created.

Please look into this issue urgently.

Hi Uros

We haven't found any pattern for these missing link appointments. The same clients have booked appointments with the Gmeet links, calendar updates etc as required.

Some pointers:

1. The Gmeet link doesn't get created.

2. The appointment is not added to the employee's calendar.

3. The ics file isn't attached to these email notifications (which otherwise it is).

4. We are using the webhook to update a Google sheet automatically. However, the sheet is not updated for appointments in which theGmeet link is missing.

Hope these help in the troubleshooting. 

If it's of any help:

I enabled the Cart yesterday for testing and booked these two appointments by adding them to the cart. Google Meet was not generated for these appointments. 

Screenshot attached.

This is the latest appointment that has occurred without a Google Meet link. 

The customer hasn't received email notification, 

employee calendar not updated

Google sheet entry (triggered via webhook) not updated.

The appointment does show up on the Amelia Calendar and the Appointments list.

This has happened with a new customer and is setting a very bad precedent. Please look into this urgently.

We would need to do this for all the employees since this isn't happening for any specific employee - which isn't the best-suited option to do.

Is there any specific reason why this could be happening?

Hi

Unfortunately, the issue hasn't been resolved. We disconnected an employee and connected them again.

But for one of the appointments booked with them, Gmeet link wasn't created. Attaching a screenshot for reference.

Meanwhile

1. Other appointments created with this employee had a Gmeet link.

2. One appointment booked with another employee also doesn't have the Gmeet link.

Hello Uros

I understand that it is difficult to resolve this issue since there is no pattern. As an engineer, I know that an intermittent problem is the toughest to solve. 

But this is certainly an issue that needs resolving. They have encountered the same issue again today. I am requesting you to take this to your developers and seek a resolution. 

I am happy to provide whatever assistance is needed to resolve this issue. 

Hey,

I have the same problem over here.  Some appointments don't show up in google calendar.  No pattern showing up.