Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Hello there,
Thank you for reaching out to us.
Are you talking about Amelia customer panel or the WordPress login for backend.
If they book appointment or they purchase a ticket for event they can login to the panel.
1. For panel
You need to add a customer panel placeholder to your appointment-approved notifications like this for example
And when they book for the first time and when they click on the link they will be redirected automatically to set the password and the user name will always be the mail that they used during the purchase.
You need to do this also for customer panel access as well copy and add this %customer_panel_url% there and when they forgot password they will be able to reset it.
Hi! I need assistance with creating a new customer account in the backend.
Use case is following:
1) User registers a ticket and receives an e-mail with information to log in to their account
2) When they click on that link, account sign-in pages opens, but they need to insert user name and password (that they don't have at this point)
3) When they click on Forgot password, they get a new e-mail with a link that again takes them to the account page, but doesn't log them in.
What setup am I missing? Why are they not getting automatically information on how to log in to their account?
In Roles setting I have this setting switched on: "Automatically create Amelia Customer user "
Require password is also switched on - when it wasn't they couldn't get in either.
Thank you for your assistance.
Riina
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Hello there,
Thank you for reaching out to us.
Are you talking about Amelia customer panel or the WordPress login for backend.
If they book appointment or they purchase a ticket for event they can login to the panel.
1. For panel
You need to add a customer panel placeholder to your appointment-approved notifications like this for example
And when they book for the first time and when they click on the link they will be redirected automatically to set the password and the user name will always be the mail that they used during the purchase.
You need to do this also for customer panel access as well copy and add this %customer_panel_url% there and when they forgot password they will be able to reset it.
2. For WordPress backend
That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/
Just disable the option “New user notification to the user” and you’ll be good.
Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989
So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:
"Username: ———
To set your password, visit the following address"
I hope that helps.
Kind Regards,
Marko Davidovic
[email protected]
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