Can you please let me know if there is any customer or employee with the same email as the manager user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
of course, there is an employee with the same email as the manager user. It's a small business where the owner also works as an employee that's why the same email. It was working fine until now, then it stopped working suddenly.
I've changed the employee email to a different one. The owner (role manager) is able to see the events now so this issue is solved. But does this mean that an owner who is also an employee must use two emails? I don't understand this logic, what an email has to do with permission settings. Amelia employees have their unique IDs...
And a different issue arised (again) - how do you suggest to handle a situation where an employee has to manually enter new customers into the system (without the role manager)?
Please note - it is not recommended to mix users and roles, so please do not assign any additional user roles to Administrator accounts. Also, we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
And a different issue arised (again) - how do you suggest to handle a situation where an employee has to manually enter new customers into the system (without the role manager)?
I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features
This feature will be implemented in one of the future updates, but there is no ETA at the moment.
Hi there,
the Amelia manager can't see any events in the backend - There are no results...
In the past, she managed them without problem. I added her the administrator role (for the test purposes) but it didn't help.
The button + New event is also missing.
Can you help, please?
Thanks, Alena
Attached files: Screenshot 2024-04-15 at 14.53.27.png
Hello Alena,
Thank you for reaching out to us.
Can you please let me know if there is any customer or employee with the same email as the manager user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
of course, there is an employee with the same email as the manager user. It's a small business where the owner also works as an employee that's why the same email. It was working fine until now, then it stopped working suddenly.
I've changed the employee email to a different one. The owner (role manager) is able to see the events now so this issue is solved. But does this mean that an owner who is also an employee must use two emails? I don't understand this logic, what an email has to do with permission settings. Amelia employees have their unique IDs...
And a different issue arised (again) - how do you suggest to handle a situation where an employee has to manually enter new customers into the system (without the role manager)?
Thanks, Alena
Hello Alena,
Thank you for the update on this.
Please note - it is not recommended to mix users and roles, so please do not assign any additional user roles to Administrator accounts. Also, we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
And a different issue arised (again) - how do you suggest to handle a situation where an employee has to manually enter new customers into the system (without the role manager)?
I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features
This feature will be implemented in one of the future updates, but there is no ETA at the moment.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
thank you for the information. I hope that the feature An employee can create a new customer is going to be implemented soon. It is highly needed.
Alena
Hello Alena,
Thank you for your patience and understanding.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables