We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have recently changed the server and the domain name of my website. I have deleted the domain name from my license, and now I have 0/1 "Domains in use". I am trying to add the license code in my new website, but the Purchase Code field is hidden from the Activation Settings. I see this message instead: "Your purchase code has been hidden for security reasons. You can find it on your store page store.tms-plugins.com". I have noticed that the plugin is working properly for now, but I cannot update it.
Attached files: Screenshot_1.png
Just fixed it, I needed to deactivate the plugin and activate it again, putting the purchase code in "Purchase Code" field.
Hello Zisis,
Glad to hear that the issue has been resolved.
I will have this ticket closed.
Kind Regards,
Uros Jovanovic
[email protected]
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