We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI, we have been using Amelia for a year and it's time to renew. Unfortunately, the Amelia subscription was purchased by a former employee and we no longer have access to that email address.
- What will happen April 18'th when the old period runs out?
- Should I just buy a new under a new account on your website?
- If so, what do I need to do in Wordpress to make it stick?
Thanks
Anders
Hello Anders,
Thank you for reaching out to us.
Yes, I would suggest that you purchase a new license on the date that it is supposed to be renewed and then you can deactivate the license with the "Deactivate" button on the Amelia/Settings/Activation page and then activate the new license on the Amelia/Settings/Activation page.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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