We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Cillian,
Thanks for reaching out to us.
Yes, the email can be changed, of course. Do you have access to [email protected]? If that's the case, please send us an email to [email protected] from the email that was used during the purchase of the plugin. ([email protected])
The content should be that you agree that the ownership will be transferred and indicate to which email we should change it. ([email protected])
When we see that email, we will make the transfer of the email address and we will reply to the email to notify the change.
The purchase code along with all the other credentials are sent to the email that has been used during purchase, so in this case it went to [email protected]
For the third problem, that screenshot means that you have the Lite ( free) Plugin version installed.
Please follow the steps explained here, it is a step-by-step explanation of how you can safely remove the Lite version without losing any existing data and install + activate the Full/premium version.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables