We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia Team,
I've enjoyed the way Amelia syncs to my google calendar, but it suddenly stopped. I have no clue why. Is this an issue with anyone else this week? Do you have any tips?
Kind regards,
Kav
Hello Kavaitri,
Thanks for reaching out to us. When you say it stopped working, does that mean that not all the appointments are visible on the Google Calendar anymore? Does Amelia read the "busy slots" for Google Calendar? If that's the case, make sure that you increase the "maximum number of events returned per page" in Google Calendar settings since this will affect on the display of appointments in Google Calendar settings.
Kind Regards,
Stefan Petrov
[email protected]
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hello!
I mean, when new appointments are made online via the Amelia widget, they are only visible on the Amelia appointments page and no longer visible on my Google calendar.
Kind regards,
Kav
Hello Kavaitri,
Yes, this looks like it could be an issue with the "maximum number of events returned". Try increasing this number in Google Calendar settings and you should be able to see all the appointments in Google Calendar.
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi!
I’ve changed the max number of events returned to 2500! Can you define what this means for me? For example, if by next year I’ve had 2500 appointments synced to Google Calendar, will the appointments after that (2501, 2502) no longer sync?
Kind regards,
Kav
Hello Kavaitri,
Thank you for reaching back out to us.
As Stefan is out of the office, I will fill in for him.
If that happens, events from Google Calendar will no longer sync, but that really rarely happens. If it does, you can simply reconnect an employee to their Google Calendar nad it will work fine.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables