We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I created buffer time depending on my various services.
My issue is with the services where buffer time is before the actual appointment, my clients get their notification email with a start time INCLUDING the buffer created for me to prepare for their appointment and not the time of their actual appointment.
Is there a way to fix that so the time sent to the customer is the time of the actual appointment and not including the buffer time? If not, do you have a suggestion of how I could work around that?
Thanks!
Hello there,
Thank you for reaching out to us.
We can not replicate this issue. We booked an appointment at 6.05
and in notifications we set %appointment_date_time% placeholder and we got the correct time
If you can please send us a short one minute video of the issue so that we can see how this looks on your end.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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