We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have set up my Amelia form. I am struggling to get the booking notifications. I am not sure is the SMTP is set up properly and there is a delay on the booking notifications coming through.
When they do there isn't any information on them. Attached is an example of the notification I have been getting to my email and also
I need help to set this up correctly.
Thanks
Attached files: Screenshot 2024-04-11 at 12.57.34.png
Screenshot 2024-04-11 at 12.58.49.png
Hello Lucy,
Thanks for reaching out to us. There is an issue in console when you want to send a test email
This error indicates that there is an issue with the hosting provider. Most probably there is something on preventing the email notifications from being sent. I recommend checking out with the hosting to see if there is something on their side.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Ok, I will check with the hosting, however the issues with the forms were when it was live. Does that make a difference?
Also from what you can see was the SMTP set up correctly?
Thanks
Hello Lucy,
Notifications should be configured according to these instructions
https://wpamelia.com/notification-settings
but even if i try a different port and secure it, it's still the same issue
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables