I am curious on what alpha sender Id is supposed to do, from my understanding it is what my customer is supposed to see in place of sender phone number is this correct? If so why are my clients seeing the sender number instead of the alpha sender Id?
Certain countries don't allow alpha sender ID or require a registration before it can be used (including Australia). Unfortunately, our integration does not currently support registration. Serbia for example does not require this and that is why it is showing on our test messages.
I am curious on what alpha sender Id is supposed to do, from my understanding it is what my customer is supposed to see in place of sender phone number is this correct? If so why are my clients seeing the sender number instead of the alpha sender Id?
Hello there,
Thank you for reaching out to us.
Certain countries don't allow alpha sender ID or require a registration before it can be used (including Australia). Unfortunately, our integration does not currently support registration. Serbia for example does not require this and that is why it is showing on our test messages.
Here you can see supported countries: https://help.twilio.com/articles/223133767-International-support-for-Alphanumeric-Sender-ID
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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