I have a problem on Mac I don't see any appointments in the back office and I can't make appointments while on Windows no problems. How can I resolve the problem please?
I was a little quick to say that the problem was Mac. The problem seems to come from the account directly. I connected with an account (B) which has the same rights and I can see the appointments clearly. On the other hand, with my account (A) it is impossible to see appointments or even make them directly via Amelia. This problem is present on all browsers that I have tested. I check the rights again but I don't see any difference between account A and account B. Can you help me please ?
No problem, that makes more sense. So, you've checked the user role for the second account in WP users section? There should be only one user role assigned, so either admin or employee or customer. If two or more user roles are assigned, this will create a conflict.
After several searches I finally found what was going on. There was an Amelia customer account linked to the same address as account B. As a result, we only saw the appointments specific to this account. I deleted the customer account and all the appointments appeared.
Good morning,
I have a problem on Mac I don't see any appointments in the back office and I can't make appointments while on Windows no problems.
How can I resolve the problem please?
Hello Amélie,
Thanks for reaching out to us.
Please, try clearing the WP cache, and browser cookies/cache. This could be an issue with caching, you can also try different browsers.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Good morning,
I was a little quick to say that the problem was Mac.
The problem seems to come from the account directly.
I connected with an account (B) which has the same rights and I can see the appointments clearly. On the other hand, with my account (A) it is impossible to see appointments or even make them directly via Amelia.
This problem is present on all browsers that I have tested.
I check the rights again but I don't see any difference between account A and account B.
Can you help me please ?
Hello Amélie,
No problem, that makes more sense. So, you've checked the user role for the second account in WP users section? There should be only one user role assigned, so either admin or employee or customer. If two or more user roles are assigned, this will create a conflict.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good morning,
After several searches I finally found what was going on. There was an Amelia customer account linked to the same address as account B. As a result, we only saw the appointments specific to this account.
I deleted the customer account and all the appointments appeared.
I'm sorry for the inconvenience
Hello Amélie,
No problem, great to hear that you were able to find the solution!
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables