Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
This did not help my situation. I made a dummy event called something and that popped up but once i add the details and update the event, it does not save the update.
Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We made a new event and changed the details of the event without any issues you can see that in our video.
So the issue is what we have told the first time you have role conflict.
You have employees that have same mail as admin and this you can not have you need to have a separate male and separate user for each role
So your admin has the same mail as the employee.
You should know you can not be admin and employee, etc at the same time since this leads to conflict within the plugin.
-
You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
-
You need to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
I deleted all those accounts and only have one employee account with a email nobody uses and I still cannot save the event. If i make a blank event it saves but i cannot add detail. I switched browsers and everything. It still isn't working and I see the pictures but no video..
So after playing around with it in a test server clone we found that it was the emojis that prevented the event from updating. We made an account that had every role on it and it added events, employees and even was able to edit. Thanks for assisting us regardless of who found what. Thanks.
We are delighted to hear that everything is working now and it is good that you deleted these users to prevent further bigger issues. Please in the future make sure that you have a separate user user for each role and mail since this can lead to greater issues.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
I have been trying to update an event and it is not updating at all.
Hello there,
Thank you for reaching out to us.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This did not help my situation. I made a dummy event called something and that popped up but once i add the details and update the event, it does not save the update.
Hello again,
Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We made a new event and changed the details of the event without any issues you can see that in our video.
So the issue is what we have told the first time you have role conflict.
You have employees that have same mail as admin and this you can not have you need to have a separate male and separate user for each role
So your admin has the same mail as the employee.
You should know you can not be admin and employee, etc at the same time since this leads to conflict within the plugin.
-
You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
-
You need to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Attached files: Selection_618.png
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I deleted all those accounts and only have one employee account with a email nobody uses and I still cannot save the event. If i make a blank event it saves but i cannot add detail. I switched browsers and everything. It still isn't working and I see the pictures but no video..
So after playing around with it in a test server clone we found that it was the emojis that prevented the event from updating. We made an account that had every role on it and it added events, employees and even was able to edit. Thanks for assisting us regardless of who found what. Thanks.
Hello again,
We are delighted to hear that everything is working now and it is good that you deleted these users to prevent further bigger issues. Please in the future make sure that you have a separate user user for each role and mail since this can lead to greater issues.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables