We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a health centre with a finite calacity of 20 places. I have different service packages ranging from 2 hours to 10 hours. I have the 2 hour appointment setup and I need to setup 4 hour, 6 hour and 10 hour appointments but I am concerned that the center capacity will not be managed properly. How can I achieve that using Amelia? I am open to upgrading my license to use packages it required.
Hello there,
Thank you for reaching out to us.
You can not set total capacity per centre with Amelia you set this per service and per emplyoee.
So if you offer 5 services at the same time with 5 employees and the capacity of the services is 20 you can receive 100 bookings.
But for example if you offer 5 services at the same time with 1 employee and the capacity of the services is 20 you can receive 20 bookings but emplyoee can be booked at one service at a time. So when he is booked on service A he is then unavailable for all other services in that time slot to avoid double booking.
Creating packages does not affect the capacity this only gives you and your customers possibility to purchase several appointments in one go instead of booking them one by one but they are just like any other appointment and this does not change the capacity of the service.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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