We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I would know if there's any possibilities in Amelia to create a Customer account without going through the booking process. I know that this is not a plugin's feature, but I would know if there's an external plugin that allows to create an Amelia customer account and with those credentials to log in the account page to see the customer's profile.
I'm trying Ultimate Member, that allows to create an Amelia Customer account, but when I try to log in it says "Username or password not existing".
Let me know if I can do something with this plugin and if yes, what I'm doing wrong.
Thanks
Hello Davide,
Thanks for reaching out to us.
We are familiar with the fact that some users are using third party plugins like Ultimate Member and etc, but, unfortunately, we are not able to provide support since we don't have integration and we don't work with them. Currently, there is an option in Amelia that can be enabled and it's called "automatically create user". If this is enabled, Amelia will automatically create a WP user, but it is required for a customer to create a booking first. Otherwise, you can manually create a customer and then share the credentials.
Kind Regards,
Stefan Petrov
[email protected]
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