Hi Paul,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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1. I am happy to see the initial issue has been resolved in the meantime.

2. In regards to updating of your Plugin, if you have a very old version, it is possible that you just need to manually update it now, and if you correctly set up the auto-update for your Plugins on the site, including ours; then in the future it should start working.

Here are the instructions how you can manually update the Plugin and let us know in the future if you still encounter any issue with the next version.

The most important step is to check this option;

In the main plugin settings/'Prevent deleting tables in database'.

When you have that enabled, it means that all your tables, settings and charts will remain safe in your WordPress Database, so you can safely update the plugin.

If you activated the purchase code in wpDataTables Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures from this Guide :

Updating the plugin to the latest version

Let me know how it goes.

Thanks.

Hi Paul,

I am delighted to hear that this has been resolved. Thank you for letting us know. 

Anything else that we could assist with, please don't hesitate to create new tickets.

Have a great day!