"Amelia Pro does not work despite my activation of the plugin" (#3622886) / TMS-Plugins

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Stéphane started the conversation

April 6, 2024 at 7:36pm

After updating my Amelia Basic plugin to Amelia Pro, 
I am facing a very critical issue. 
Indeed, when I am in my Wordpress dashboard and I click on the different parameters of my Amelia plugin,
I do not have access to any results. All I get is a blank page.

Attached files: Amelia Pro issue.zip

1,688
Uroš replied
April 8, 2024 at 3:39pm
Hello Stéphane,
Thank you for reaching out to us.
First of all, can you please reinstall the Amelia plugin on your website and let me know if the issue has been resolved?
If the issue is the same, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.

You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied privately
1,688
Uroš replied
April 10, 2024 at 9:30am
Hello Stéphane,
Please test it out now and let me know if it works now.
Looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied privately
1,688
Uroš replied
April 12, 2024 at 12:35pm
Hello Stéphane,
Thank you for the update on this and for your update on this.
The reason why the form is not visible on some specific browsers is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us.
Looking forward to your reply if you were able to resolve this.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied

April 17, 2024 at 7:25pm

Hello Uros,
I received an update proposal from Amelia today, and after updating the plugin the problem with Amelia settings not showing on Microsoft Edge completely disappeared.
However, I encounter another problem. 
This is now a fault I'm experiencing after setting up my Whatsapp integration.
In fact, I created message templates by following the following tutorial: https://wpamelia.com/whatsapp-notifications/?gad_source=1&gclid=CjwKCAjw5v2wBhBrEiwAXDDoJapRLNSL3pIUrrg2UtWFPDNAn_HXDXLkcD57kIz5sZXma4rcEOPknRoCrdUQAvD_BwE
However, my existing message templates in my Facebook manager do not appear in Amelia.
I'll leave you some pictures so you can take a look.
Please let me know if you can take care of this issue in this ticket. Or should I create another one specifically for this problem?

Attached files:  No template.png
  expected result thanks to the tutorial.png
  Whatsapp Templates.png

1,688
Uroš replied
April 18, 2024 at 10:05pm
Hello Stéphane,

Your templates are empty. Most likely you didn't choose the right language in WhatsApp-meta settings.

Please check the language choice in the WhatsApp template editor, do you have French language as a choice? If there is, can you please select that one and let me know if that worked for you?

Hope this helps.

Looking forward to your reply.

Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied
April 19, 2024 at 7:36pm
Hello Uros,

of course I checked the language of my Whatsapp model.

Even the default "hello_world" model does not appear in Amelia.
1,688
Uroš replied
April 23, 2024 at 10:07am
Hello Stéphane,
Thank you for the update on this.
Can you please provide me with the Meta Developer access and I will assist you with this?
Looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied privately

Stéphane replied

April 25, 2024 at 5:25pm

Hello Uros, I forgot to tell you that you have to choose "connect with Facebook" to be able to access my Developer account.
Thank's

1,688
Uroš replied
April 25, 2024 at 7:46pm
Hello Stéphane,
I will perform checks on this and provide you with an update on it as soon as possible.
Kind Regards,

Uros Jovanovic
[email protected]

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Uroš replied privately
Stéphane replied
April 29, 2024 at 4:27pm
Hello Uros,
Thank you for your comment regarding the application access token.
However, despite the fact that I entered a new valid Token, I still have no solution to my problem. My message templates still don't appear in my Amelia notifications settings.
Attached files: Acces token.png
1,688
Uroš replied
April 30, 2024 at 4:42pm
Hello Stéphane,

I will perform further checks on this and provide you with an update on it as soon as possible.
Kind Regards,

Uros Jovanovic
[email protected]

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1,688
Uroš replied
May 7, 2024 at 2:11pm
Hello Stéphane,
Thank you very much for your patience and for your update on this.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied

May 7, 2024 at 4:08pm

Hello Uros, I'm really sorry but I'm starting to be a little disappointed. 
Nothing works, as you can see for yourself by logging into the site's control panel: https://beautybypeggy.com/wp-admin
with this account : 
ID : HelpcenterAmelia
MDP : HelpAmeliaPro.Pro45& 
And for Facebook developer, use my personal account : 
ID : [email protected]  
Mot de passe : Plokijuh123*
Thank you for your persistence in solving my problem.

1,688
Uroš replied
May 8, 2024 at 8:29am
Hello Stéphane,
Thank you for the update on this and for your patience.
The issue is that there are a lot of steps to check in Developers' Meta and it is difficult to troubleshoot, can you please reconfigure the whole WhatsApp integration to ensure that each step was done correctly?
I am looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

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Stéphane replied

May 13, 2024 at 5:23pm

Hello Urôs,
I'm really sorry, I restarted the WhatsApp integration in Amelia but still no solution.
Can you please with the authentication codes that I provided you, try to do the integration for me, I apologize for asking you this but now I am losing hope.
I even wrote to Facebook support but it's a struggle for them to even answer my emails.

1,688
Uroš replied
May 15, 2024 at 12:38pm
Hello Stéphane,
I will try to do this from my end, in the meantime, please let me know if there is any response from Meta support.
I am looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables