Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3622672
Cart booking notifications and Google Meet links
Closed

Comments

  •  1
    Johanna Trittien started the conversation
    April 6, 2024 at 9:51am

    For customers who use the cart booking feature, the following issues exist - leading to the feature not being usable:

    - the cart purchase notification email does not work / does not get sent

    - appointment reminder emails do not contain the Google Meet link (unlike reminder emails for bookings that did not use the cart feature, those work perfectly)

    - events such as "appointment approved" are not triggered at the time of the booking, i.e. also corresponding webhooks do not get triggered (we use those for Slack notifications)

    Note that appointments still get booking in the system and if status is changed (e.g. from "approved" back to "pending" and then again to "approved", all triggers work as expected, incl. emails being sent) --> we believe there is a bug in the cart booking feature at booking time.

    Thanks in advance for resolving this quickly, as the feature had helped to increase average bookings by customer, but now we have to deactivate it given the UX problems stated above.

  •  388
    Stefan replied
    April 8, 2024 at 7:18am

    Hello Johanna,

    Thanks for reaching out to us.

    Apologies, since there are three different topics is the same ticket, i would kindly ask you to open a new ticket for each subject. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already. Thank you for understanding.

    Regarding the cart purchase notifications, unfortunately, we have recently discovered the issue and we are already working on fixing this for the next update. Currently, there is no ETA, but you can follow the changelog to keep up with the updates.

    Sorry for the inconvenience.

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •  1
    Johanna Trittien replied
    2 weeks ago on April 20, 2024 at 11:01am

    Thanks a lot Stefan. I just posted three separate tickets for this. I would still appreciate a short message once each of them has been resolved.

    Thanks,

    Johanna