For customers who use the cart booking feature, the following issues exist - leading to the feature not being usable:
- the cart purchase notification email does not work / does not get sent
- appointment reminder emails do not contain the Google Meet link (unlike reminder emails for bookings that did not use the cart feature, those work perfectly)
- events such as "appointment approved" are not triggered at the time of the booking, i.e. also corresponding webhooks do not get triggered (we use those for Slack notifications)
Note that appointments still get booking in the system and if status is changed (e.g. from "approved" back to "pending" and then again to "approved", all triggers work as expected, incl. emails being sent) --> we believe there is a bug in the cart booking feature at booking time.
Thanks in advance for resolving this quickly, as the feature had helped to increase average bookings by customer, but now we have to deactivate it given the UX problems stated above.
Apologies, since there are three different topics is the same ticket, i would kindly ask you to open a new ticket for each subject. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already. Thank you for understanding.
Regarding the cart purchase notifications, unfortunately, we have recently discovered the issue and we are already working on fixing this for the next update. Currently, there is no ETA, but you can follow the changelog to keep up with the updates.
For customers who use the cart booking feature, the following issues exist - leading to the feature not being usable:
- the cart purchase notification email does not work / does not get sent
- appointment reminder emails do not contain the Google Meet link (unlike reminder emails for bookings that did not use the cart feature, those work perfectly)
- events such as "appointment approved" are not triggered at the time of the booking, i.e. also corresponding webhooks do not get triggered (we use those for Slack notifications)
Note that appointments still get booking in the system and if status is changed (e.g. from "approved" back to "pending" and then again to "approved", all triggers work as expected, incl. emails being sent) --> we believe there is a bug in the cart booking feature at booking time.
Thanks in advance for resolving this quickly, as the feature had helped to increase average bookings by customer, but now we have to deactivate it given the UX problems stated above.
Hello Johanna,
Thanks for reaching out to us.
Apologies, since there are three different topics is the same ticket, i would kindly ask you to open a new ticket for each subject. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already. Thank you for understanding.
Regarding the cart purchase notifications, unfortunately, we have recently discovered the issue and we are already working on fixing this for the next update. Currently, there is no ETA, but you can follow the changelog to keep up with the updates.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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Thanks a lot Stefan. I just posted three separate tickets for this. I would still appreciate a short message once each of them has been resolved.
Thanks,
Johanna