We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3622363
Email notifications not sending
Closed

Comments

  • Melvin started the conversation
    April 5, 2024 at 5:48pm

    Hello,


    I am writing to bring to your attention an issue we are experiencing with our email confirmation system.

    Despite our best efforts and attempts to troubleshoot internally, we have been unable to resolve the issue. Our email confirmation notifications are not being sent out successfully. This problem is critical as it directly impacts our communication with our customers and the overall user experience.

    We kindly request your immediate assistance in investigating and rectifying this matter as soon as possible. Timely email confirmations are crucial for our operations, and any delay in resolving this issue could have adverse effects on our business.

    Please prioritize this ticket and provide us with regular updates on the progress of your investigation and any steps taken to resolve the issue. If additional information or access is required from our end, please do not hesitate to reach out to me directly.


    I will provide you with the login for the admin panel.


    username: Amelia

    Password: i$Mp3^w!@nyZom2wS&X53dv^

    In the attachment you will see the mail info.


    thank you in advance.


    Kind regards,


    Melvin

    Attached files:  IMG_1711.jpeg

  •  1,732
    Marko replied
    April 8, 2024 at 10:20am

    Hello there,

    Thank you for reaching out to us.

    You have this error and we can see that the issue is with your email and host

    8677750441.png

     SMTP Error: The following recipients failed: [email protected]: Sorry 35.214.212.194. The "MAIL FROM" email address [email protected]

    / justhebarber.nl you are using is not hosted on this server. 

    Tried to use [email protected] / justhebarber.nl as mail from address. Sending
    mails from addresses not hosted on our server is not allowed. Please check
    the "MAIL FROM" settings of your mail client and make sure you set the
    "MAIL FROM" address to an email account which is hosted on the server.

    So please reach out to your hosting provider and forwarded them this error so that they can guide you to resolve this on the server.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic [email protected]

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