I have upgraded my license to Standard, I've downloaded the new plugin from the user zone, deleted the former version from my Worpdress, installed the new one, cleaned cache, but I cannot access to the new features as payment. It still says: "Available from Standard license, Upgrade",
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
I have upgraded my license to Standard, I've downloaded the new plugin from the user zone, deleted the former version from my Worpdress, installed the new one, cleaned cache, but I cannot access to the new features as payment. It still says: "Available from Standard license, Upgrade",
Can you help with this?
Hello Elena,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3622678/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Uros Jovanovic
[email protected]
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