We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When a client purchases a package of appointments, how are the appointment stored? Namely, is there a "bank" of appointments or does the client need to schedule all of the appointments in a package at the moment of purchase? If a client needs to cancel an appointment, can the appointment go back into a "bank" to be rescheduled at a later date?
Hello Jodi,
Thanks for reaching out to us.
All appointments are stored in the backend and you can see them in the Appointments section. When there are packages created (depending on the license) in Service section, you can find Packages. This is the place where all packages are stored along with the appointments for a certain package that have been booked by customers. When booking a package on the booking form, the customer can schedule the appointments right on the booking form, or he can manage the appointments from the customer panel. I recommend checking out more information on this link.
Let me know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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