Thank you for your fixes! However, the Czech notifications are now behaving extremely weirdly - can you please fix also that? (it was not happening to me before your fixes):
Please see the Subject of the e-mail I receive when I make a Czech reservation:
And please see what Subject I have set in my Amelia settings:
How is this possible?
How can I fix that, please?
By the way - after your fixes I also lost most of the formatting and when I try to fix it, it just does nto change... It looks like Amelia is still sending the Czech Translation mail version, even though I lost access to it...
You actually were able to replicate the issue I have with your customer - please notice:
1) There is "Nest Escape - potvrzení rezervace" in the e-mail customer receives - however, there should be "%service_name% - potvrzení rezervace" according to Amelia setting (Nest Escape is not a service name! " ZKÁZA ČERNOBYLU (2 - 5 hráčů)" is Service Name in your case)
2) In the customer e-mail, you can see the bold parts gone - even though they are in the settings
The conclusion is that the old mail from the old Czech translation is still getting sent, unfortunately :(
Thank you for the temporary fixes - it is sufficient for us, you can close this ticket 😊
And yes, I am always reading the changelog - because I have been waiting for long for some features I suggested to get implemented, but they have not been implemented yet 😀 So I guess I will be reading those changelogs till the end of my life 😀
You're welcome, I am happy we finally isolated and at least found a workaround fix for this specific issue.
Of course, as you pointed out, that is correct, we do have many features requested by our users to be added;
and we do still have a few bugs to fix, but I am confident in our developers, we should see all the bugs fixed soon in the upcoming Updates.
We will keep following up on your other open tickets, hopefully, we should be able to resolve all the issues in the end, or at least find temporary workarounds.
Thank you again for separating the specific issues on multiple tickets, that helps with our efficiency.
Hello!
Thank you for your fixes! However, the Czech notifications are now behaving extremely weirdly - can you please fix also that? (it was not happening to me before your fixes):
Please see the Subject of the e-mail I receive when I make a Czech reservation:
And please see what Subject I have set in my Amelia settings:
How is this possible?
How can I fix that, please?
By the way - after your fixes I also lost most of the formatting and when I try to fix it, it just does nto change... It looks like Amelia is still sending the Czech Translation mail version, even though I lost access to it...
Tomáš
Hello Miloš!
You actually were able to replicate the issue I have with your customer - please notice:
1) There is "Nest Escape - potvrzení rezervace" in the e-mail customer receives - however, there should be "%service_name% - potvrzení rezervace" according to Amelia setting (Nest Escape is not a service name! " ZKÁZA ČERNOBYLU (2 - 5 hráčů)" is Service Name in your case)
2) In the customer e-mail, you can see the bold parts gone - even though they are in the settings
The conclusion is that the old mail from the old Czech translation is still getting sent, unfortunately :(
Tomáš
Hello Miloš!
Thank you for the temporary fixes - it is sufficient for us, you can close this ticket 😊
And yes, I am always reading the changelog - because I have been waiting for long for some features I suggested to get implemented, but they have not been implemented yet 😀 So I guess I will be reading those changelogs till the end of my life 😀
Thank you!
Tomáš
Hi Tomáš,
You're welcome, I am happy we finally isolated and at least found a workaround fix for this specific issue.
Of course, as you pointed out, that is correct, we do have many features requested by our users to be added;
and we do still have a few bugs to fix, but I am confident in our developers, we should see all the bugs fixed soon in the upcoming Updates.
We will keep following up on your other open tickets, hopefully, we should be able to resolve all the issues in the end, or at least find temporary workarounds.
Thank you again for separating the specific issues on multiple tickets, that helps with our efficiency.
Kind Regards,
Miloš Jovanović
[email protected]
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