Sometimes, the link to another language version of FrontEnd customer panel leads to Homepage... This especially happens if you jump back and forth between the language versions - even though this link should always lead to the other version of the customer panel - so when the customer switches the language, he gets to Homepage instead of getting to correct version of language he wants:
And I also noticed when the link is wrong, it also shows wrong Czech translation (Created On:) does not get translated again:
But the wrong translation only happens when the link back to the English version of customer panels leads to Homepage instead...
After further troubleshooting, we have discovered that this issue is related to another one previously reported. If the default language is added as an additional language in Amelia, Amelia will save this change even if you remove the additional language. You can find a more detailed explanation regarding this issue on the other ticket that my colleague is working on. As a current workaround, we have added the customer panel URL to Czech language
All custom labels and notification templates should be configured to default and Czech language, so you would need to copy from default to Czech, so Amelia can read the labels properly. Developers will work on fixing this for future updates, but, unfortunately, can't promise ETA at this moment.
Sometimes, the link to another language version of FrontEnd customer panel leads to Homepage... This especially happens if you jump back and forth between the language versions - even though this link should always lead to the other version of the customer panel - so when the customer switches the language, he gets to Homepage instead of getting to correct version of language he wants:
And I also noticed when the link is wrong, it also shows wrong Czech translation (Created On:) does not get translated again:
But the wrong translation only happens when the link back to the English version of customer panels leads to Homepage instead...
Tomáš
Hello Tomáš,
Apologies for the delayed answer. I'm troubleshooting this with the developers already. I will get back to you as soon as i have the feedback.
Thank you for your understanding and patience.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Tomáš,
After further troubleshooting, we have discovered that this issue is related to another one previously reported. If the default language is added as an additional language in Amelia, Amelia will save this change even if you remove the additional language. You can find a more detailed explanation regarding this issue on the other ticket that my colleague is working on. As a current workaround, we have added the customer panel URL to Czech language
All custom labels and notification templates should be configured to default and Czech language, so you would need to copy from default to Czech, so Amelia can read the labels properly. Developers will work on fixing this for future updates, but, unfortunately, can't promise ETA at this moment.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan!
Sorry but I tried again right now and after going to English and back to Czech, I am experiencing the same issue, as you can see on my printscreen:
Tomáš
Hello Tomáš,
I will fill in for Stefan for this case.
We will further test this out and provide you with an update on it as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Tomáš,
Thank you for your patience.
We will have this further tested as it is a difficult issue to replicate in a testing environment.
In the meantime, can you please update the plugin to the latest version (7.5), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Tomáš,
Thank you for the update on this.
I will further test this out and provide you with an update on this as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
after switching to Customer Panel 2.0, it works fine, you can close the ticket...
BTW just for your information - there is still an issue in Incognito Mode of Browser - then the switching of languages does not work at all..
Tomáš
Hello Tomáš,
Thank you for the update on this.
I will have this ticket closed and we will further investigate the issue that you mentioned.
Kind Regards,
Uros Jovanovic
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables