We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The website I am using Amelia on is a outdoor guiding company. Every day they have two activity (Appointment) slots of 4hrs at 9am and 1pm. These can be filled with one of 4 activities (Services).
Currently there is only one employee so when the first customer books Service A on a certain slot, Service B, C and D can no longer be booked during this slot and vice versa. This works as should and is fine.
However each activity can take up to 10 people except currently if I book an appointment in slot X for 2 people, other customers no longer see slot X so they can't add to this appointment, even though 8 places remain. In the past it would remain viewable until the maximum capacity had been reached. Obviously the business owner wants to maximise the amount of people booked on a single appointment so how can I renable this. Is this a bug or is this an intentional change to how appointments work?
Update: I solved this by enabling "Allow bookings below minimum capacity"
Hello there,
Thank you for reaching out to us.
We are glad to hear that you managed to find a solution and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi All,
I did the same thing that you suggested and I still can not book two employees into one time slot with two different treatments. Help!
Hello Erika,
Please when you have questions open your own ticket we do not want to disturb other users since they will get each of your and our replies. We do not know what you want to achieve but you can not book the 2 employees on one appointment to work together this is not possible. They can work at the same time on different appointments.
Please send us more detail what the issues is exactly in your own ticket and we will gladly help.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables