We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, we have a client who is looking to build a service business around care services.
I was wondering if Amelia can help with the entire use case or parts of it. The service is for a pet pick and dropoff service company. The flow of steps are as follows (some or parts of these steps can be modified)
Here is the use case:
1. Customer selects 1 of 3 levels of service for 3 hours, 6 hours or 8 hours.
2. Customer fills out a form with details about their pet
3. Customer selects the day and time for the service
4. Customer adds the address to pick up/drop off the pet (pick and drop off might be different locations).
5. Customer enter credit card
6. Customer submits the request
7. System uses a round robin format to select the best available sitter
8. Sitter can accept or decline based on the questions from step 1. If declined it goes to the next available. Once accepted the request is then approved. If no one accepts the request is declined.
9. Customer is informed of their request status.
10. Customer is charged a deposit based if approved. (or could be authorized for $200)
11. Sitter comes and takes care of the dog.
12. Customer is charged final amount.
I know we can use WPForms and Stripe for some parts of this. But I was wondering if Amelia can do all or parts of this use case.
Please let me know.
Thanks!
Hello Noman,
I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.
At the moment, our development team is fully engrossed in tackling priority tasks, resolving bugs, and enhancing the performance of our plugins. Due to this heavy workload, they are unable to allocate time for custom work in the immediate future. However, if you require customization, we highly recommend reaching out to WP Kraken. They specialize in developing tailored solutions and have a track record of excellence in meeting client needs. You can submit your inquiry to them through the following link: https://wpkraken.io/?tms-plugins. They will be best equipped to assist you with your specific requirements
Kind Regards,
Uros Jovanovic
[email protected]
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