The site is currently under development and is on a staging site. I'd like to make sure my employees can ban a customer if the customer repeatedly no-shows or cancels without notification. Also, if a customer is mistreating an employee in any way, I'd like to be able to ban them as well. Is there a way to block a customer from booking future appointments?
Unfortunately, there is no option to "ban" a customer, but there is a "no show" option that can be enabled in User Roles / Customer.
Once you enable this option, all customers who had appointments marked as “No Show” in the past will be seen differently in the “Appointments” section, and the Customer’s profile (in the “Customers”) section. A gray tag indicates the customer who failed to show up once; a yellow tag indicates the customer who failed to show up twice; and the red tag indicates the customer who failed to show up 3 or more times: no-show
This is useful if you for example have the default status set to "pending", since all appointments will be marked as pending and then you can decide if you want to accept the appointment based on the "no show" tag.
I hope it helps, let me know if you have any other questions or issues.
The site is currently under development and is on a staging site. I'd like to make sure my employees can ban a customer if the customer repeatedly no-shows or cancels without notification. Also, if a customer is mistreating an employee in any way, I'd like to be able to ban them as well. Is there a way to block a customer from booking future appointments?
Hello Gladys,
Thanks for reaching out to us.
Unfortunately, there is no option to "ban" a customer, but there is a "no show" option that can be enabled in User Roles / Customer.
Once you enable this option, all customers who had appointments marked as “No Show” in the past will be seen differently in the “Appointments” section, and the Customer’s profile (in the “Customers”) section. A gray tag indicates the customer who failed to show up once; a yellow tag indicates the customer who failed to show up twice; and the red tag indicates the customer who failed to show up 3 or more times: no-show
This is useful if you for example have the default status set to "pending", since all appointments will be marked as pending and then you can decide if you want to accept the appointment based on the "no show" tag.
I hope it helps, let me know if you have any other questions or issues.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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