I have an issue with translating my Step-By-Step Booking from English to French. I have used Loco Translate and made sure that the .po & .mo files contain the proper information. However, when I do a search in these files, I do not find the words that aren't translated.
For example, there is no "Service Requested" inside the .po and .mo files.
This is frustrating as my French Step-by-step booking is halfway translated and nothing works.
I have tried the following :
Creating a new website page
Editing manually from the Amelia Plugin Customize page the Step-By-Step booking form used.
Delete the French page and recreate new ones (just for the booking one).
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you very much for the update on this and for your patience.
Before we continue with performing checks, can you please update the plugin to the latest version (7.5), test it out, and let me know if it works or not?
Yes you have permission. If changes are to be done you can proceed with that, however kindly provide me a back-up in case I would need to retrieve my old Amelia info. It took quite some time to create the services with the prices.
The issue is that the French page on your website is registered as English (US), and thus the issue lies with the translation plugin rather than Amelia.
Please reach out to them and they will be able to assist you with this.
I do not think that is the issue. I have done the same thing as you and as can be seen by this screenshot, the local language is French. Translation does not seem to be the issue. Furthermore, the whole website is properly translated, yet only Amelia is having translation issues:
This is the English Page :
I am beginning to believe that Amelia doe not have the capabilities to fully translate the booking. This I find very unfortunate as I like the front-end design.
As this have been on-going for almost a month now, I would like this resolved asap. If it cannot be done, just tell me so and I will migrate to another capable plugin.
I can see what the issue is now, in Amelia, the language is French(Canada), whereas, on your website, the website is set to French (France), and thus the translations are not picked up as the language is not recognized.
I have an issue with translating my Step-By-Step Booking from English to French. I have used Loco Translate and made sure that the .po & .mo files contain the proper information. However, when I do a search in these files, I do not find the words that aren't translated.
For example, there is no "Service Requested" inside the .po and .mo files.
This is frustrating as my French Step-by-step booking is halfway translated and nothing works.
I have tried the following :
Attached files: 2024-04-02 22_34_13-IC NET Solution – Residential and Commercial Cleaning Services..png
Hello Joewad,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Joewad,
You can change these labels for a specific language on the Amelia/Customize page.
Please let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
I've tried it and complemented that with :
- Clearing Cache
- Updated the info in the Form.
It still does not work. Below is a screenshot of what is currently shown on the front end. Back end works properly.
Thanks for your help.
Joe
Hello Joewad,
I will have this passed back to our testers and will provide you with an update on it as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Joewd,
Thank you for your patience.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
Thank you for your reply. What exactly should I test?
I have done the following :
- Cleared the cache once more
- Changed the language to French to ensure that the translation has been properly done on the back end. No problems there.
I still do not see the changes done on the back-end reflected on the front-end website...
https://cleansolnet.com/booknow/ -- English
https://cleansolnet.com/fr/reservez-maintenant/ -- French
Other than the two points mentioned above, could you guide me so as to what additional tests I should be doing?
Thanks for your assistance.
Hello Jeoewad,
Thank you very much for the update on this and for your patience.
Before we continue with performing checks, can you please update the plugin to the latest version (7.5), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Uroš,
I have updated to version 7.5 and it still does not work.
As I need to get this resolved quickly, I would appreciate a quick response.
Thanks in advance for your help.
Hello Joewad,
Thank you for your patience.
As the admin access link has expired, can you please provide me with the admin access link again so I can perform checks?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Joewad,
For some reason, I could not open your website.
Can you please let me know if this happens from your end or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
The website is back online.
You can access it now.
Best regards,
Joe
Hello Joewad,
Thank you for that.
Do I have your permission to reactivate Amelia on your website so I can perform checks and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
Yes you have permission. If changes are to be done you can proceed with that, however kindly provide me a back-up in case I would need to retrieve my old Amelia info. It took quite some time to create the services with the prices.
Thanks,
Joe
Hello Joewad,
Thanks for the update on this.
The issue is that the French page on your website is registered as English (US), and thus the issue lies with the translation plugin rather than Amelia.
Please reach out to them and they will be able to assist you with this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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Greetings Uroš,
I do not think that is the issue. I have done the same thing as you and as can be seen by this screenshot, the local language is French. Translation does not seem to be the issue. Furthermore, the whole website is properly translated, yet only Amelia is having translation issues:
This is the English Page :
I am beginning to believe that Amelia doe not have the capabilities to fully translate the booking. This I find very unfortunate as I like the front-end design.
As this have been on-going for almost a month now, I would like this resolved asap. If it cannot be done, just tell me so and I will migrate to another capable plugin.
Thank for your attention,
Joe
Hello Joewad,
I will have to do further checks for this and will provide you with an update on this as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Joewad,
Thank you very much for your patience.
I can see what the issue is now, in Amelia, the language is French(Canada), whereas, on your website, the website is set to French (France), and thus the translations are not picked up as the language is not recognized.
Please let me now if that helped you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables