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Our reminder and follow up emails on appointment have not been sending since last July. We have had some patches installed but they're still not sending
Hello Kate,
Thank you for reaching out to us.
Before we proceed with checks, can you please let me know how you set up a cronjob on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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We’re using WP Control (https://wordpress.org/plugins/wp-crontrol/) to manage the cron.
i believe you have a login to our website it you'd like me to reset the password for you, let me know
thanks
Kate
Hello Kate,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Kate,
I could not see a cronjob created for Amelia notifications so I created it now and you can test it out if it works or not.
You can test the cron and see if it works this is the command: https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
So, to test notification, you need to book an appointment, then simply copy the URL above (just change yourwebsite.com to your domain name) and paste it in another browser window.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help you there.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables