Hello Kate,

Thank you for reaching out to us.

Before we proceed with checks, can you please let me know how you set up a cronjob on your website?

Looking forward to your reply.

Hello Kate,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Kate,

I could not see a cronjob created for Amelia notifications so I created it now and you can test it out if it works or not.

You can test the cron and see if it works this is the command: https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

So, to test notification, you need to book an appointment, then simply copy the URL above (just change yourwebsite.com to your domain name) and paste it in another browser window.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help you there.