We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
As discussed in following Ticket https://tmsplugins.ticksy.com/ticket/3591362
We have Czech+English version of Customer panel, reservation form and notification e-mails...
However, if we sent Czech/English notification, how it is decided whether the customer is redirected to the Czech or English page? I think there should be 2 different placeholders in the notification, each for each language...
Another issue is that sometimes, the link to another langue version of FrontEnd customer panel sometimes leads to Homepage... This especially happens if you jump back and forth between the language versions - please fix this bug ASAP!
Hello Tomáš,
Please accept my apologies for the delayed answer. I was looking for all kinds of ways to log in to your WP. If you remember we've had some issues with WP admin and credentials. I'm able to pass through "pop up" but looks like the user doesn't exist anymore.
Would you mind providing the credentials again? I'm already testing the scenario with these placeholders, but we need to test on your WP.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Miloš!
Thank you very much for all the fixes! You can close this ticket 😊
However, I still encounter some old and new issues after the fix - I will create a separate tickets, though 😊
Tomáš
Hi Tomáš,
I am glad to see we are making positive progress towards resolving all the issues.
I notice the new tickets, we will cooperate with colleagues in order to gather all the details we have from multiple tickets in order to try and resolve all remaining issues as effective as possible.
Thank you for separating the issues on multiple tickets, that will help us focus better.
We will cover all of them as soon as possible.
Thanks again.
Kind Regards,
Miloš Jovanović
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables