I've left 2 support tickets in private over the last 24 hours with no acknowledgement that they have been read. And yet I see your staff responding to public tickets constantly.
We purchased a lifetime license a few days ago and wondering where the support is...
Our average response time is within 24 hours depending on the number of tickets that we get and we do not work on weekends. But we receive tickets during the weekend and based on that our response can be a little slower. As soon as your ticket pops up our agents will respond to it. Thank for your understanding.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
I've left 2 support tickets in private over the last 24 hours with no acknowledgement that they have been read. And yet I see your staff responding to public tickets constantly.
We purchased a lifetime license a few days ago and wondering where the support is...
Hello there,
Thank you for reaching out to us.
Our average response time is within 24 hours depending on the number of tickets that we get and we do not work on weekends. But we receive tickets during the weekend and based on that our response can be a little slower. As soon as your ticket pops up our agents will respond to it. Thank for your understanding.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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