We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour,
J'ai un souci avec les évènements, je ne peux plus en créer de nouveaux. je remplis tout et dès que j'appuie sur le bouton enregistrer il ne se passe rien. J'ai déjà tenté de vider les cookies, changer de navigateur mais le souci est le même.
Hello Caroline,
Thanks for reaching out to us.
Looks like there is a mixed roles conflict.
You need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Please check and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Bonjour Stefan,
merci pour la réponse rapide.
Alors je viens de trouver d'où vient le problème.
Pour ajouter du texte dans le descriptif de l'évènement je faisais un copier/coller d'une page Notion, ou d'un document word. Il semblerait que cela crée un bug car si j'enlève le texte ou je retape tout directement je n'ai plus de problème.
Hello Caroline,
Thanks for letting me know. Perhaps, there is a custom character that Amelia is not able to read.I guess, you can try adding the text to the event description with "standard" characters and it should be working properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables