Yesterday first client reported to the employee that there are no free times, employee checked and there were many. Today it happened again. Attached in screenshot - customer sent screen and mine with the same service. And yes - limitation before time booking is disabled. We do not even know how much customers we are loosing at this moment because of your so called appointment plugin.
P.S. Due to unusually high number of tickets do not ask me for login credentials and so on. I have wasted so much time with this sad excuse of a plugin. It is the worst. My guess is that the reviews on the wordpress.org page are fake, and nobody is using this sad thing and when they are using it then the tickets are unusual high numbers.
I apologize for any frustration you're experiencing. We value all feedback and aim to resolve any issues promptly and effectively.
Regarding your concern, I want to make sure we thoroughly understand the situation to provide the best assistance. Your screenshots show only the calendar step, while there is a significant number of services and employees on your website (54 services and 6 employees to be exact).
There's no way we can determine which service was selected based only on your screenshots and since we cannot replicate what you're describing locally, to investigate further, please provide specific details about which customer viewed which service, and which employee confirmed different availability during the specified date range. This will help us pinpoint the issue accurately.
Additionally, if you have other booking pages aside from https://skaistuma-estetika.lv/rezervacija/, please let us know so we can ensure we're looking at the correct information.
Your cooperation in providing these details will greatly assist us in resolving the matter. Please feel free to share any additional information or screenshots that might be helpful.
Yesterday first client reported to the employee that there are no free times, employee checked and there were many. Today it happened again. Attached in screenshot - customer sent screen and mine with the same service. And yes - limitation before time booking is disabled. We do not even know how much customers we are loosing at this moment because of your so called appointment plugin.
P.S. Due to unusually high number of tickets do not ask me for login credentials and so on. I have wasted so much time with this sad excuse of a plugin. It is the worst. My guess is that the reviews on the wordpress.org page are fake, and nobody is using this sad thing and when they are using it then the tickets are unusual high numbers.
Attached files: clients view.jpg
my view.jpg
Hello Mārtiņš.
I apologize for any frustration you're experiencing. We value all feedback and aim to resolve any issues promptly and effectively.
Regarding your concern, I want to make sure we thoroughly understand the situation to provide the best assistance. Your screenshots show only the calendar step, while there is a significant number of services and employees on your website (54 services and 6 employees to be exact).
There's no way we can determine which service was selected based only on your screenshots and since we cannot replicate what you're describing locally, to investigate further, please provide specific details about which customer viewed which service, and which employee confirmed different availability during the specified date range. This will help us pinpoint the issue accurately.
Additionally, if you have other booking pages aside from https://skaistuma-estetika.lv/rezervacija/, please let us know so we can ensure we're looking at the correct information.
Your cooperation in providing these details will greatly assist us in resolving the matter. Please feel free to share any additional information or screenshots that might be helpful.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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