Unfortunately, we are still getting issues with customers booking the same slot. 3 within the last month.
Surely you could simply create a new 'status' ('payment pending' perhaps) which temporarily prevents an appointment from being booked by a third party? If a second customer completes their order for that same slot while it has that status it would then force them to either chose an alternative slot or offer a refund? It could then revert after 10-15 minutes (called by a cron perhaps).
How a website with higher traffic copes with this issue I don't know? This is a fix, not a feature. My client's reputation is on the line here - and yours. You have an article regarding how your plugin helps prevent 'double bookings'. At this moment, I'd consider taking that article offline if I were you.
Good morning,
Unfortunately, we are still getting issues with customers booking the same slot. 3 within the last month.
Surely you could simply create a new 'status' ('payment pending' perhaps) which temporarily prevents an appointment from being booked by a third party? If a second customer completes their order for that same slot while it has that status it would then force them to either chose an alternative slot or offer a refund? It could then revert after 10-15 minutes (called by a cron perhaps).
How a website with higher traffic copes with this issue I don't know? This is a fix, not a feature. My client's reputation is on the line here - and yours. You have an article regarding how your plugin helps prevent 'double bookings'. At this moment, I'd consider taking that article offline if I were you.
Many thanks,
Dave
Hello David,
Thank you for reaching out to us.
We have added an option in Amelia to prevent this, please check the following video on how to enable that option.
Let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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