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  Public Ticket #3612917
Can get Amelia to load up on new URL.
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  • Ian started the conversation

    We can not get Amelia to load up on the website. This is a new URL for this website. Migrated from another URL. I removed the old installation of Amelia and uploaded a new copy/version to the new URL. Please have a look. Any advice to get it up and running would be greatly appreciated. https://istanaprivate.com/#book-a-consultation

  •  1,172
    Uroš replied

    Hello Ian,

    Thank you for reaching out to us.

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.


    Kind Regards, 

    Uros Jovanovic
    [email protected]

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