As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Bonjour,
Après avoir testé Amélia durant une dizaine de jours, je suis contraint de renoncer en vous demandant de me rembourser comme vous l'annoncez au moment de la commande.
Malgré toutes les qualités et les performances assez exceptionnelles de votre logiciel, malheureusement, certaines de ses fonctionnalités sont incompatibles avec le concept que je veux mettre en place.
Vous m'avez beaucoup aidé et soutenu sur ce forum et je vous en remercie.
Je ne pouvais savoir à l'avance, sans tester le logiciel en profondeur, que celui-ci ne ferait pas l'affaire.
Pouvez-vous procéder à mon remboursement SVP ?
J'ai acheté la licence le 11 mars pour information.
Encore merci pour votre sérieux.
Bien cordialement
Hello Robert,
Sorry to hear that Amelia isn't the right fit for your needs.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Oui, je me suis redu compte vendredi qu'il fallait le faire à partir du mon compte...Je l'ai fait donc il y a deux jours...
Merci beaucoup !
Hello Robert,
No problem. Management will proceed with the refund once they see your email.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables