We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm trying to set up events and services, and only getting limited option for Event "Time" and Service "Duration" as shown in the attached images.
I only have the choice of 0:00, 6:00, 12:00, 18:00, 24:00 in Time, and only "6h, 12h, 18h, 24h" in Duration.
I need to set up a Time from 8:00 to 15:00 , and 7h for duration.
How can I achieve that.
Thank you
Attached files: スクリーンショット 2024-03-21 11.26.35.png
スクリーンショット 2024-03-21 11.26.54.png
Hello Kaoru,
Thanks for reaching out to us.
This depends on the "Default timeslot step" in General settings. By default is configured to 30 minutes, but it looks like you've configured it to 6h. You would need to change this to a lower value, so you can have lower "increments" in Event duration configuration.
Let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thanks for the reply.
You were right, it did solve the problem.
I have another question, how can people book multiple events at once, and is there a way to give discounts to people who booked multiple events?
Thank you.
Hello Kaoru,
You are welcome.
The customer can only book a place for one event, but it also depends on the event configuration itself. For example, it can be a multi-day or recurring event configuration. If you create a multi-day event, for example, a customer would book this event to register for the course, and they would automatically be assigned to all 5 dates within this one event.
You can find more information in this article - Recurring VS multi-day events
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables