We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I trie to set up the smtp account for the notifications emails, but nothing works.
I am sure the info is correct and tried several combinations (port 465 - 587 / secure TLS and SSL).
What should i do?
Also I cannot adjust the labels for the step by step booking form if I select a package (see screenshots in attachement):
- "Package"
- " Booking overview"
- Without expiration: I would like this not shown at all
- Show more
- includes
- Number of appointments required for booking:
- Date and time
And I wanted the slots that are allready booked shown on the booking form. This option works when I book a service, but not when I book a package.
Thank you for the help! (PS I reactivated the credentials I gave in the previous ticket)
Kind regards,
Stephanie
Attached files: Schermafbeelding 2024-03-20 om 22.13.04.png
Schermafbeelding 2024-03-20 om 22.12.20.png
Schermafbeelding 2024-03-20 om 22.11.10.png
Hello Stephanie,
Thanks for reaching out to us.
I've used the credentials from the previous ticket to log in. You already have third-party plugin SMTP configured, it wont work if you configure the SMTP settings in Amelia mail settings. In this case, we recommend configuring it to WP mail. This combination works now, so feel free to test it.
Regarding the labels, in the Customize section, when you select Step by Step make sure that you select "Package" in the expanding menu
These two options are separated, so you need to select which one you want to edit.
Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Stefan
Thank you verry much!
Everything is solved (I didn't see the button where I could change from service to package, oh my :-))
You can close this ticket.
Kind regards
Stephanie
Hello Stephanie,
You are most welcome!
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables