We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3611148
Packages for Events ETA & Services Booking from Packages
Closed

Comments

  •  6
    Andzelika started the conversation
    March 20, 2024 at 8:09pm

    Hi. 

    Just wondering if you are planning to introduce Packages for Events feature within the next 2 months?

    This feature is needed for our Pilates studio. At the moment we are using Services and it is causing a lot of confusion for our customers with booking.

    Booking services from purchased packages: 

    The purchased packages are applied to each customer account, is there a way to let customers book their services through the step by step booking form, and then if they have package purchased for those services the option to select something like this" Use service from your package" which would deduct the service from their package and this would skip the  payment and just show bookingg confirmation?


    Thank you


  •  1,696
    Uroš replied
    March 21, 2024 at 9:30pm

    Hello Andzelika,

    Thank you for reaching out to us regarding the introduction of Packages for Events feature within the next 2 months.

    We understand the importance of this feature for your Pilates studio, especially considering the current confusion with booking services using the Services feature.

    Regarding the ability for customers to book services through the step-by-step booking form and utilize purchased packages, we acknowledge the necessity for a smoother process. While this specific functionality is not yet available, rest assured that we are working on implementing it in one of our future updates. Unfortunately, we don't have an exact timeline for its release at the moment.

    Please feel free to reach out if you have any further questions or concerns.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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