We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We are having issues with the booking system.
We have two services to offer and only one employee, however this employee is able to provide both services at the same time to two different clients, however this is not an option.
Alternatively, if we are able to remove the employee section completely that would work, however this does not seem to be an option either, essentially we offer a dry hire service and so the employee section is not neccasary.
Thanks
Harvey
Hello Harvey,
Thank you for reaching out to us.
For that purpose, you can create another "fake" employee and set the same email for both of those employees, here is how to do that:
All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.
The only way you can do this is through the database, so you'd need to navigate to wp_amelia_users table (please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_users table). Then, go to Structure of that table, and drop the "email" index:
After that, go back to the table (click on "Browse" in top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Please advise how I can go about navigating to the wp_amelia_users table.
Thanks
Hello Harvey,
For that purpose, I would suggest that you reach out to your hosting provider to guide you through accessing the database and that specific table.
Please let me know if you were able to do so.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
This is much too complicated a solution for what should be a simple issue to resolve.
Please advise how we can go about getting a refund for this product.
Thanks
Harvey
Hello Harvey,
As too much time has passed since your purchase, there is no option for us to provide you with a refund.
Here is how we can do this.
I will record a video on how to navigate to the aforementioned table from the database, but I cannot tell you how to access the database as I am not aware of how it functions on your specific hosting provider.
Please let me know if that is fine with you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables