We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3608488
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Comments

  • Langermann Tamás started the conversation
    March 17, 2024 at 6:43pm

    Dear Amélia support.

    My English is not perfect, but I try to describe it.
    Every 2 months, when someone wants to book an appointment for a certain time, it says at the end of the reservation that "it is not possible to book for this time" and there is still space available. What is important to know is that customers have customer login rights if they want to make changes. Could it be that the date is not available even though it is available?
    I hope I was able to put it roughly well in English.

    Good evening!

    Sincerely, Tamás Langermann

  •  867
    Stefan replied
    March 18, 2024 at 10:58am

    Hello Langermann Tamás,

    Thanks for reaching out to us.

    Don't worry about English, we can understand and if we don't, we ask more questionssmile.png

    Regarding the issue, we've had this problem when the appointment was booked previously and then canceled, but this is fixed with the latest update. You want to make sure that you have the latest update installed (Amelia 7.4.3)

    This could also happen if you have Google Calendar sync, and the appointment is already scheduled in Google Calendar. In this case, you want to make sure that the option "remove busy slots" is enabled in Google Calendar settings.

    Also, check the wp timezone settings. If this is set to UTC (instead of city) your customer could probably see different dates and times than you do, and those timeslots are booked, indeed.

    I hope it helps.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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