My English is not perfect, but I try to describe it. Every 2 months, when someone wants to book an appointment for a certain time, it says at the end of the reservation that "it is not possible to book for this time" and there is still space available. What is important to know is that customers have customer login rights if they want to make changes. Could it be that the date is not available even though it is available? I hope I was able to put it roughly well in English.
Don't worry about English, we can understand and if we don't, we ask more questions
Regarding the issue, we've had this problem when the appointment was booked previously and then canceled, but this is fixed with the latest update. You want to make sure that you have the latest update installed (Amelia 7.4.3)
This could also happen if you have Google Calendar sync, and the appointment is already scheduled in Google Calendar. In this case, you want to make sure that the option "remove busy slots" is enabled in Google Calendar settings.
Also, check the wp timezone settings. If this is set to UTC (instead of city) your customer could probably see different dates and times than you do, and those timeslots are booked, indeed.
Dear Amélia support.
My English is not perfect, but I try to describe it.
Every 2 months, when someone wants to book an appointment for a certain time, it says at the end of the reservation that "it is not possible to book for this time" and there is still space available. What is important to know is that customers have customer login rights if they want to make changes. Could it be that the date is not available even though it is available?
I hope I was able to put it roughly well in English.
Good evening!
Sincerely, Tamás Langermann
Hello Langermann Tamás,
Thanks for reaching out to us.
Don't worry about English, we can understand and if we don't, we ask more questions
Regarding the issue, we've had this problem when the appointment was booked previously and then canceled, but this is fixed with the latest update. You want to make sure that you have the latest update installed (Amelia 7.4.3)
This could also happen if you have Google Calendar sync, and the appointment is already scheduled in Google Calendar. In this case, you want to make sure that the option "remove busy slots" is enabled in Google Calendar settings.
Also, check the wp timezone settings. If this is set to UTC (instead of city) your customer could probably see different dates and times than you do, and those timeslots are booked, indeed.
I hope it helps.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
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