Hello Peter,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here because this ticket is private and nobody can see them except us.

Hello Peter,

Thanks for the links. In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

If there's a created WordPress user, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be added to Amelia/Customers; linked to the WordPress user, and they will be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).

If you already created a user with "Amelia Customer" but they haven't purchased anything with Amelia yet, that user won't be linked to any customers you have in Amelia, so before they are able to log into Amelia's Customer Panel, they either need to book an appointment while they're logged into WordPress, WooCommerce, or a membership plugin, or you need to create a customer by going into Amelia/Customers/Add Customer. When you create a customer, link that customer to the WordPress user, and that's it. After that, they will be able to log in with the same password that's used for logging into WordPress.

Please take a look at our video about this: https://youtu.be/nm7f7RDSYow

Please note: If you change the password of the employee, or the customer through WordPress, the same password will apply to Amelia's Panels, but if you change the password through the Customer or the Employee Panel in Amelia, that password will not be applied to the WordPress user role. This is because Amelia doesn't require a WordPress user to be created in order to grant access to the panels - that is optional, and Amelia can't modify the password for WordPress users.

Hello Peter,

Apologies for the delayed answer. We took time to test this since the information from Amelia should be forwarded to WooCoomerce checkout, but it looks like WooCoomerce has added some new options and i will troubleshoot this with the QA team/developers. I will let you know as soon as i have the feedback. 

Thank you for your patience and sorry for the inconvenience.

Hello Peter,

Apologies for the long wait. We are still troubleshooting the use case and i will let you know as soon as we have feedback.

Thank you again for your patience and understanding.

Hello Peter,

Apologies for the prolonged answer. We were able to conclude that the issue is coming from the newest update from WooCoomerce. The latest version doesn't read the Amelia data and thus the checkout / cart pages are empty. We are already working on an update from our side and we are looking forward to implementing this in future updates. Unfortunately, can't promise ETA at this moment, but you can follow the changelog page to keep up with the updates.

Sorry for the inconvenience.

Hello Peter,

Yes, this is still something that requires updating from our side, so developers are working extensively on fixing it for the future updates. We should release the next update in the near future, but we cant promise ETA at this moment. To keep up with the updates, you can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.