You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.
The initial Outlook integration in the Integration section will remain, but there are no fields to connect the employee to Outlook and you will need to delete these rows and make a connection again.
Hello Koen,
Thanks for reaching out to us.
You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.
Let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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But if I delete all these rows, I don't have any Outlook agenda connections anymore?
I will have to reconnect all my Outlook employees again manually?
Hello Koen,
The initial Outlook integration in the Integration section will remain, but there are no fields to connect the employee to Outlook and you will need to delete these rows and make a connection again.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Ok, I deleted all the rows and now the Outlook field is back. We will connect all the employees again.
Hello Koen,
Sure thing. Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
It worked, thanks!
Hello Koen,
Great to hear that!
If you have any other questions, please open a new ticket and we will gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
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