Hello Arnau,

Thanks for reaching out to us

This is happening because you have two services with different duration assigned to one employee. On the booking form, the customer can choose both services, but essentially it's just one employee who is going to work on both of them.

If you have one employee assigned to service with a duration of 2h and his work hours are configured from 09 - 17, the timeslots will appear in the duration of 2h, so 09 - 11, 11 - 12. If the customer chooses the service with duration of 30 minutes, then it should follow the work hours and service duration and display the timeslots from 14:30 and etc.

Also, in general settings, there is an option "use service duration for booking a time slot". If this is enabled, the timeslot step will be the same as the duration.

Hello Arnau,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Arnau,

This is because the employee is already assigned to the timeslot 10 AM to 12 AM. It means that he is already working on this timeslot and it can be booked for 11 AM to 11:30 AM since it overlaps the first timeslot. All other timeslots that do not overlap with this one are available.