We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Team,
We want to know some details about the Amelia booking plugin.
Is it possible for customers to receive appointments at their own homes, rather than at the shop? Can we set availability based on location, and include employee availability in the scheduling system? Also, is it possible for customers to reschedule their appointments?
Thanks
Hello,
Thank you for reaching out to us.
You can add a custom field on the booking form where the customers can add their address, but locations are created on the back-end in Amelia and the location cannot be replaced with the address that the customer enters, but that information will be displayed for the specific appointment that the customer books.
You can set availability in Amelia based on a location on the Amelia/Employees/Work hours page.
And yes, customers can reschedule appointments on the customer panel.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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