We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey team,
I'm facing very weird issue. This is an intermittent issue with subtotal price. When I try to book for an appointment the actual price of the one appointment is $540 but subtotal shows $600 also the total amount shows $540. I don't know why this is happening. could you please help me look into this issue ASAP.
I've attached screenshot for your reference. Please check.
Regards,
Siddhi
Attached files: Subtotal.jpeg
Hello Siddhi,
Thanks for reaching out to us.
You have configured the custom duration for this service, so when you want to book an appointment for this particular service (AXIST23 - XINYAN) the booking form display the option to choose the custom duration.
Even though the service price is 540 $, the end price will be 600 $, because of this option.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
I'm aware of this custom duration feature. There's nothing to do with custom duration here.
Service Price for 1HR is $540 and and I selected 1hr service only still the end price is $600. Could you help me with the issue?
Hello Siddhi,
I've made a new test page to test the booking form. For example, if i choose the "regular booking - AXIST23 (400 USD) the end step is showing the same category.
If i choose VIP 3 HRS (AXIST 23) with the price 540USD, on the booking form it shows the custom duration already selected to 3h
Thus the pricing is displayed for the custom duration that the customer chooses.
It's the same if you choose a different duration
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables